Privacy Policy

1. Information we collect

We collect the following categories of information:

• Information you provide: name, email address, company, and any other details you submit through our waitlist, contact form, or partnership enquiries.
• Account & usage data: if you create an account, the credentials, preferences, and event-access records associated with it.
• Device & technical data: IP address, browser type, operating system, device identifiers, and approximate location derived from the above.
• Cookies & similar technologies: used for essential session management, analytics, and service performance.

2. How we use information

We use personal information to:

• provide, operate, and improve the Services;
• respond to enquiries and provide customer support;
• send service updates, security alerts, and (where you have opted in) marketing communications;
• monitor and protect against fraud, abuse, and unauthorised access;
• comply with applicable legal obligations.

3. Legal bases (EEA / UK users)

Where the EU/UK GDPR applies, we rely on the following legal bases: performance of a contract with you, your consent (which you may withdraw at any time), our legitimate interests in operating and securing the Services, and compliance with legal obligations.

4. Sharing of information

We do not sell personal data. We share information only with:

• service providers acting on our behalf (hosting, analytics, email delivery, customer support);
• venue, broadcast, and event partners where strictly necessary to deliver a requested experience;
• authorities or third parties when required by law, regulation, or valid legal process.

5. International transfers

We may process and store information in countries outside your own. Where we transfer personal data out of the EEA or UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

6. Data retention

We retain personal data only for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data category and use case.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, port, or restrict the processing of your personal data, and to object to certain processing. To exercise these rights, contact us at the address below. You also have the right to lodge a complaint with your local data-protection authority.

9. Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be communicated through the Services or by email where appropriate.

11. Contact

For any privacy-related question or request, contact us at contact@neoverselive.com.